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Manage Online Customers, Orders, and e-Mails Seamlessly
What is it?
The Mediachase ECF - CRM is a powerful ECF add-on that integrates with Microsoft Outlook and connects to your ECF based commerce site through ECF CRM Web Services. It makes coordinating e-mail, managing your customer relationships, improving support, and working online/offline via synchronization easy and fast.
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Key Benefits
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System Requirements
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- Speed up your customer identification & response to inbound e-mails.
- Access Up-to-date online store order and financial statistics.
- Improve your Ability to search and find customers and orders on the fly.
- Improve productivity and leverage existing ECF Infrastructure.
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- You will need ECF Version 4.0.7 or later installed and operational in order to install the CRM Web/Sync services.
- This release requires that you have Outlook 2003 Professional Edition for your Outlook client. (Future releases will support Office 2000 through Office 2007)
- If you have ECF 4.0.7 up and running, the CRM Web & Sync services will be installed and configured in less than a few minutes.
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Note: This is a CTP Release and should be used for evaluation on non-production environments before connecting to a production ECF site. Since the CRM Outlook client synchronizes in a "pull" fashion from the ECF site, there is minimal risk.
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